10:38 AM I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. The bug disrupts the . I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. The BT Home Hub 2.0 was a combined wireless router and phone. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). Slide the two parts of the hubs plug together until they click into place. If previous posts are correct it probably works on the Business version and not on the Residenial ones. I just tried it with an old, Not sure if it was still broadcasting the SSID. Please try again in a few minutes. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views . Click a dropdown for your model of hub. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. Thats great to here. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Guide to the BT Business Smart Hub. Plug the microfilter into the socket. Do I need a WiFi 6E router to use WiFi 6E products. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. 01-10-2020 To view the router settings, go to http://192.168.1.254. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. Were sorry for any inconvenience caused.. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. 03-10-2020 If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM 30-09-2020 You'll find it on the back of the Hub if you haven't updated it. Switched it off on iPhone, instantly worked for the app. Also, it took a number of days for me to find this thread of communication online. Forgot to mention the third solution is hard wire a speaker to create the Network. Clearly there is both and issue with BT and the Sonos app for iPhone on this. on (Not Business variant). My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. MacBook then doesn't work. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. At the bottom is a setting for. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. Trouble connecting? I worry that they will up the minimum in the future too so every subscriber is gladly welcome. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. No problem. 30-09-2020 Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. Switching Smart Setup on and off on the BT Smart Hub 2 To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. Sorry, we're still checking this file's contents to make sure it's safe to download. 01-10-2020 The app then stopped working. Use our hub light guide. - edited Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. 01-10-2020 What is the difference between WiFi 6E and WiFi 6? Then use the Orbi router in router mode. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". BT is offering firmware updates to those affected. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. You'll find all your features and services in the "My Extras" section. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. Was quite easy to get the money credited to my account after that : ). Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. How long will it take to get BT Broadband once I've ordered? Links to user manuals and other documents for BT Hubs for broadband. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. Copyright Expert Reviews Holdings Ltd 2023. Make sure that your computer is. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. Enter the admin password. Its only when you connect direct to the Hub. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. The setting is on a page hidden on the home version. If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". Just log in to. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. My router is getting blocked despite following all the advice above and anything I could find online. It never occurred to me that bridge mode would bypass the router section. Save the file. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). You can't exit the first few steps. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. Bridge mode does appear to exist on the Smart Hub. The handler switched off 5ghz frequency remotely. We hope you'll join the conversation by posting to an open topic or starting a new one. Im glad you got a fix, but thats a completely different issue that results in the same symptom. Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 Need support for other hubs and routers? Scan the QR code to enter your hubs details automatically. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. Connect the cable to the hub's power port, plug it into the wall and switch it on. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. However, some older devices are incapable of operating on both. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. Smart Setup is BT's online set-up wizard. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. 1 user liked/thanked this post: Read about our approach to external linking. 11-05-2020 The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. ie. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. This will open the Hub manager. Check the box next to Auto Firewall Open. Enter the username and password for your BT Smart Hub 2 router. Go to Solution. Pretty obviously really if I look at an old BT modem. This will take to a status screen. After trying to set bridge mode and saving (the save appears to hang) I eventually. "We're sorry for any inconvenience caused," added the spokesman. Enter http://192.168.1.254 into the address bar to go to the management page. Therefore, it costs more money and were stuck in the contract till 2023! The BBC is not responsible for the content of external sites. Can you seamlessly switch back and forth between the two modes? ? Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. At the bottom is a setting for Bridging. 4) Enter the Admin password. - edited BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. BT Smart Scan technology No problem. Can anyone confirm it works? Therefore, we can consider this issue closed. Works fine. I too have just discovered this thread, having tried to sort things out for the last week. Almost instance response. 01-10-2020 Frame Size: 17 inch,19 inch or customer size. (the macaddress is the same as the wifi router apart from a few letters.) 03-10-2020 Change the Hub Gateway IP address to 192.168.2.1 You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. Thanks for the explanation. Assuming it will work on the business hub though as it's a visible option. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). To turn the lights off go to Home, Hub light control. Choose Broadband. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. This is found on the back of the router and on the removable card. I shouldnt have to have 5Ghz permanently switched off. The lights on your hub will change to green or flashing orange as it is setting up. I have a new hub. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. Using the BT Hub Manager Let's take a look at the legacy BT routers that are still capable of getting you online. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). Re: BT smart hub - hidden bridge mode menu ? "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. All rights reserved. Simply connect a 3rd party router to any LAN port on the hub. You can turn Smart Setup on or off in the Hub Manager. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? 01-10-2020 I would still prefer to just hook my superior router . After raising a complaint with BT I had yet to hear anything from BT. 7h47. You should see a box similar to the one shown below. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. 2) ClickWireless. What is the difference between WiFi 6E and WiFi 6? Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. Although a free Sonos Boost sounds like a great thing. 11-05-2020 No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. I may try the hardwired solution if things do not move fast. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . Connect the cable to the hubs power port, plug it into the wall and switch it on. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. Manage your account I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Weve been experiencing the same frustration with this issue. - edited In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. I did this on a Deco mesh. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. Guide to BT Business Hybrid Connect. It should appear as soon as you connect to the Hub and open a browser. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. BT's done a great job on this router. Ill ask my man at BT. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. Links to user manuals and other documents for BT Hubs for broadband. Check which BT Hub you've got >, It only fires up when you open a browser. better. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. How do you turn off wifi? I have got fed up trying to clear the problem using the instructions given by the app as has my wife! 9:40 PM I also want to be able to repair and modify the frame. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. "Common sense is the collection of prejudices acquired by age eighteen." Links to user manuals and other documents for BT Hubs for broadband. Still having trouble with this. - edited This topic has been marked solved and closed to new posts due to inactivity. Select the Link Configuration sub-tab. I have raised a complaint with BT as MacBook works fine, but app does not. - edited I saw the post about the public/private. This WAN socket can be used with either a FTTP interface or a FTTC modem. The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. 9:11 AM Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. Check that you're connected to your Hub's network. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. It should appear as soon as you connect to the Hub and open a browser. Make sure you've completed every step of Smart Setup. If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. Will give this suggestion a try. It can. I have now switched the 5GHz option off,which immediately sorted the problem. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. Ask questions and share tips with other people 24 hours a day. Connect using the details on your hub Using BT Business Hub or router. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. This complaint isnt resolved for me. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . Select Add Additional Network from the drop-down menu. My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. Yes its not ideal. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. . Smart hub 2 Hidden SSID I have a new hub. Well update this post with any further newsas and when we receive it. The router is now displaying hidden ssid. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. The setting is on a page hidden on the home version. There are at least adozen other things that also result in the same situation. To change anything you need to click one of the settings. 6:38 AM A spokesman for BT told the BBC only a "very small" number of users have been affected. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. all fixed. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Change the /internet part of the address to /routing. This is so you can learn about some of the most important features of your BT Broadband package. Enter your username or e-mail address. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity.
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