Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. The following is a chronological timing of the events that occurred: Absolute worst customer service ever. Dial 833-228-5143. These were sold from the originator which means there's no reason they couldn't have been refunded. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. Shame shame for all the people you have messed with and hurt. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. When I go the tickets, I called the venue and was told they were not handicap. From over pricing. Vivid Seats has not responded to my email. He was absolutely fantastic at his job. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. Do not waste your time or money on this company. We spent $700 and had our experience ruined for really no good reason. Ratings and Reviews 4.6 out of 5. Can I exchange my tickets for a different quantity, or for tickets to another date or event? SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. This changed due to Covid, but we did not get a refund because it was getting rescheduled. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Companies can ask for reviews via automatic invitations. The buyer is responsible for these costs. Who Sets the Price on Vivid Seats? Share your photos and videos with others to prove the truth of your words. This information will help to determine next steps. Just another company who still made money over COVID. They are aware of this issue. The company says it "provides a legit, safe and secure platform. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. He'll be heartbroken. Nothing arrived. Leave the paper at home! Sign up to receive our free weekly newsletter. How do I determine the seat numbers for a ticket listing? They are efficient, professional and the price is always right. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. Chicago, IL 60606-0606. I was unsure on how this all worked. He said I should post the tickets for sale. Conveniently buy and. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Thank you for sharing your feedback, Gregory. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. When I went on their "live chat" to inquire, they didn't respond at first . Terrible customer service. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. The site is a fraud and they are aware. The tickets are yours now to you have to figure out what to do. Just go through Ticketmaster or the event website directly. Reliable & Rewarding Tickets. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. I received an email a few days before the game to "Confirm my email". People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. The 21st was spent on the phone trying to aquire our tickets. Read more Comments: 0 After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. I had a purchase trouble on Vividseats. I ordered premium tickets for the orchestra section. A. Amalia G. Today. The. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Will my seats be side by side? I called Vividseats and was told there was nothing they could do. It offers a 100%. There were no humans to talk to to get my tickets before the event started. I will never use vivid seats ever again. Original review: Feb. 9, 2023. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. It told me the section of the tickets but not the exact seat numbers. It goes against our guidelines to offer incentives for reviews. Vivid seats has been getting scammy lately. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Apply this Vivid Seats coupon code for $15 off first . I usually stick to stubhub. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. As of Oct. 13th 6:38 pm I am unable to access my tickets. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. I used their site this morning to purchase two tickets to a show. Avoid purchasing thru Vivid at all cost. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. We value your privacy. Vivid Seats. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. They can see this but they refused to issue a refund. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Never again. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT The request was put. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . I've had the same issue though my costs aren't that high. From over pricing. Desired outcome: All Rights Reserved. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. They made me jump through hoops to get my money back. VIVID SEATS LLC. Desired outcome: Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. I will never ever purchase from Vivid seats again. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. No issues at all, would use them again. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. We're serious about getting you to the live events that you love. Its not right that they say they have no control over the seller. Our online support team is here to help resolve your concerns. We assure that you and your partner will be able to sit together. They deserve to go bankrupt as they cost me $800. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. Suite 800. I then I received an electronic transfer notification which I followed through on. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. I bought 2 tickets to Super bowl for my 11 year old son. I was charged $1, 053.00. So, Vivid seats charged an additional $196. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. These people are thieves and liars. For 2 and now the event is selling them for 25$$$!!! Vivid Seats provides a "100% buyer guarantee." So what happened here? I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. I want my $1,500 back in my bank account. This review was chosen algorithmically as the most valued customer feedback. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. After a couple days and a hour or two of being on hold I finally received my refund. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Couldnt cancel that ticket either. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. Dont use this site they are horrible. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. VividSeats has B rating with the BBB.org as of September 2022. Recent customer reviews are positive. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Vivid Seats ranks 25thamong Ticketssites. I don't expect they are willing to give an apology. 07-12-22 at 5:57 A.M. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. At this venue, Section B is behind the Pit. A. We could not access or find on Ticketmaster and vivid customer dis-service. There were plenty of open spaces, but I wasnt allowed in. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. After setting up a ticket master account my tickets were sent to me. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. Providing an exceptional buying experience is something we want all of our fans to experience. Submit a complaint and get your issue resolved. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. What are "Email Delivery" and "Instant Download" tickets? Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. There was not enough time to even get to the venue. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Promised by 2/23. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. and then vice versa on the inventory thing. And, I will never refer you to any of my friends and family. only our *Volume Resellers* are allowed to re-sell tickets. One can only hope these ticket monopolies will be better regulated in the near future. You are paid through PayPal after the event occurs. Vivid seats is horrible. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Very helpful indeed! Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. The latest review was 2 months ago. Chicago Illinois Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. The issue was they didnt have the tickets, but had 2 close by. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. Credit care company is stating they rejected my dispute because all sales are final. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. I then twitted Customer Service and again advised these were upgrade. . I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. FAQ. 100% Buyer Guarantee is a complete falsity. It is a safe and secure process. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. Please Refund at least $1000. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! The tickets were in TTC3 seats 30 and 31 in corner.