I cannot report the problem. , pillar to post , my advise is small claims court and claim for all your expenses. However if you can't resolve things and you do not receive a refund then you must escalate to a claim as only when its a claim do paypal get involved. You've already filed a case for this transaction. Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. and our We encourage you to continue working with the seller to see if you can resolve the problem. The case was closed in your favor?! 1999-2023 PayPal, Inc. All rights reserved. Of course, you should not be liable for a transaction you never made. I have had or done neither,so why have they done this and why haven't I received refund before dispute was closed.I have tried ringing seller,no answer and tried ringing papal and was on phone for 5 mins answering silly questions and then told to either hang up or return to main menu again.I am pulling my hair out.Why cant we just talk to people so we can explain problems.Anyone know how i can get my refund. There was no warning or request for confirmation. Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! Online banking with no monthly fees No monthly account fees No minimum balance fees or requirements Fee-free overdraft up to $2004 on Chime Debit Card purchases 1 / 6 Member-first features Get paid up to two days early with direct deposit2. Click the "Appeal" button next to the case you want to appeal. The return was being sent from the UK to Israel. I fear that the seller may have has refund remorse and withdrew the money out of her PP . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A: Im sorry about these charges. I called PayPal, as I was confused by this, as no refund had been put in my account . Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. Can I-cancel-a-payment-that-I've-already-sent. Roma II massage table is ideal for students to use in the classroom or on the move. Leave the Archive. Then if you won the dispute, paypal would issue a refund under their buyer protection policy. To which he basically said, thanks for calling and put the phone down . After PayPal confirms that it'll refund a payment, it may take up to 30 days for the money to reach your account. and our Select "Issue a refund." Enter the refund amount. If you need to refund a PayPal transaction, you can do so in just a few steps from your "Activity" page: Click "All transactions.". Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. i am having the same problem but i dont know if i should just wait. If it had, then it would have found the payment was not made from my computer, and, most likely, not from within my country. Can you help me? I would say "case closed" but, it seems that my claim were done too early according to Uber Eats support and decided to get my money back when i tried to place any new order (but promise, we would take the money back according to support :)). If you file a dispute with Paypal - and then escalate it to a claim, as Paypal encourages you to do - there is only one situation in which Paypal won't then immediately dismiss your claim, making it a win for a non-compliant, non-responsive, or just plain sleazy seller. If paypal closed the case then normally a refund has already been issued at the same time? Item needs re stringing. how long did it end up taking to get your money back. When you have an issue with a vendor, your first stop is PayPal's Resolution Center. I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! Total Length: 38 in . I said no, and as he canceled the item, so could he refund the money. paypal case closed but no refund. What should I do now? Why are there $900 in fraudulent charges on Saleh Tavassolis PayPal account? .css-geb0bj-screenReader{position:absolute;clip:rect(1px, 1px, 1px, 1px);padding:0;border:0;width:1px;height:1px;overflow:hidden;}loading. There is a lot of confusion from people in regards to eBay and PayPal disputes. I shipped the item back to him, but while I was entering the tracking number into the case details, the page showed up as case closed. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. In August I opened a dispute (which the seller tried to fight) and she eventually gave up, called PayPal and said to issue the refund. This content may be old or outdated. Contact him at elliott.org/help or chris@elliott.org. thick cushion of multi-layer Small Cell foam, and 1 mm thick PU upholstery that is strong yet soft to the touch. In this case, the buyer is claiming they ordered and paid for an item but didn't receive it. mercy doctors near strasbourg. Is it OK if we also use cookies to show you personalized ads? I bought an item for $1,975 back in June. PayPal should have worked with you to find out who compromised your account and quickly issued a refund. Twice weekly, The Post newspaper delivers information on businesses and services to our readers all over the county. This cla Yea hopefully. Click on your existing case in the Resolution Center. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. Additional non-returnable items: I list the names, numbers and email addresses of the executives at PayPal on my nonprofit consumer advocacy site. My paypal account was charged on 11-20-20 for $408, which i did not authorize. NO_PREFERENCE. I bought a Incontinence Sheets online and after 2 weeks of waiting I contacted seller and explained no Incontinence Sheets received. Christopher Elliott, King Features Syndicate, Inc. 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In case history it says, closed by PayPal . In this case, you may find the gas station puts a hold on your funds to the value of $125. No goods or refund after my case was closed :(. The process is the same on both PayPal's website and the mobile app. Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. Once a case is closed, it can't be reopened or escalated to a claim. However at this time such a call may be frutile, though you can keep trying. so i rang ebay urgently within 10 mins of purchase and asked them to cancel the purchase and refund. Well use cookies to improve and customize your experience if you continue to browse. I opened a claim on August 6th. The process can include identifying and addressing the issue, facilitating communication between the buyer and seller, and finding ways to resolve the dispute in a mutually satisfactory manner. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I asked " and my money" its fine you will get it back. What is the issue? It all depends on your payment method. Edge (PC) From the 'Settings and more' menu, select 'Settings. It's important to know that disputes which are not escalated within the 20 days will be . Is there a way to open it again? You could have appealed your case to someone higher up at PayPal. What happens if there is no money in her account to refund me now? Leave the Archive. :. He send me a message "I will refund when I get my money back from Royal mail, unless eBay decide to refund you prior to then refund. From my point of view if buyer or seller cannot process dispute which was opened by them self'sshould not effect other party which was communicatedand do everything to solve issue. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. I realise with covid things might be slow. So, the transaction in question was certainly not consistent with my history. tips on managing and growing your business. I filed a complaint with paypal after ordering items in July. send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. If paid with PayPal balance it should be instant or is bank payment, it may take 3-7 business days and will go back to your PayPal balance. Click View next to the dispute you want to close. PayPal will investigate and if there is proof that the items were received or the buyer made the purchase, then the seller will be on the winning side when the claims come knocking. Privacy Policy. Find the transaction for the payment that you want to raise a dispute for refund and click on it. Buyers files disputes/claims directly through PayPal (Resolution Center or phone call) Dispute phase: The buyer and the seller can come to a resolution without PayPal's involvement . I cannot report the problem. sorry but once a case is closed paypal can not re open it..even if it was them who decided to close it and a error! This content may be old or outdated. When I spoke to the second agent he said, CASE CLOSED, you have to open a new case in 9 days if you want your money back. No replacement and no more contact received. Yes . Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. I can't find anything online about what rule I could have possibly broken since all I did was place an order. We require contact information to ensure our reviewers are real. If you don't need your PRESTO card anymore, you can get a refund of the balance by returning your card. did you receive your refund yet? To appeal a case decision, navigate to the PayPal website, sign in to your account and click "Resolution Center," located at the top of the screen. When you purchase an item then Paypal credit the seller for you, this is so there is no delay in the despatch of . Was this ever solved? PayPal account hacked and closed Edit: to solve this, I created a new account based on the old email of the closed one, then contacted the support. You can get real-time answers to any consumer question on his forum, elliott.org/forum, or by emailing him at chris@elliott.org. I fear that the seller may have has refund remorse and withdrew the money out of her PP account and bank account so I cant get refunded. Privacy Policy. I list the names, numbers and email addresses of on my consumer advocacy site, Elliott.org. Save my name, email, and website in this browser for the next time I comment. . I attempted contact with the company via email and via phone with no success. This content may be old or outdated. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. Email him at chris@elliott.org or get help with any consumer problem by contacting him at http://www.elliott.org/help. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Answer (1 of 37): No. All you need is an email address. Hi, I have very similar problem but at this time I am seller. PayPal claims it thoroughly reviewed your claim for unauthorized account use. Account . If the seller does respond, PayPal will work to evaluate the information provided and determine the . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It reversed all the charges. I should add that on the 10th PayPal closed the case in my favor because she decided to issue a refund. It was by card, but I have no email from PayPal saying anything. After I opened the case the seller said she/he will refund my money through paypal but I had to close the case on ebay first because the paypal funds are frozen until I do so. For more information, please see our Tomorrow makes day 7 (day 6 for bank days) whenever I pay for something its within 2 days PayPal takes the money out of my account, thats why I fear she may have done something like that. by . Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in. In that case, you enter the name, address, and account number of the payee . its fraud stealing however you look at it i am so angry but i wont give up. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The Case Report is designed for merchants (you) that process large payment volumes best handled through programmatic interfaces. How do bogus charges show up on your PayPal account? But sometimes, even the best documentation isnt good enough. Paypal have now closed the case and I have received an email stating that I have reported that the claim has been amicably settled. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. If we're already reviewing your claim, you'll see . It has enormous loopholes that allow PayPal to deny otherwise legitimate claims, which is exactly what happened to you. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the . The refund were done through Paypal as well. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. My husband got ipads and iphones from SMARTPHONE in the past but through resellers like ebay, backmarket etc, NOT A SINGLE PROBLEM! Chargeback: Buyer contacts their card issuer and requests a refund. Closed paypal caes can not be reopened link. It is now the 16th and I haven't heard anything. PROBLEM SOLVED: PayPal says case closed on fraudulent transfers. By browsing this website, you consent to the use of cookies. So I bought an iPhone from Australia . And on case details it says .."The case was closed in your favor!" and our But you can also turn on something like , which makes it much harder for a hacker to gain access to your account. What is more, the case has been closed but on the progressbar, it says " under review by PayPal, estimated resolution 24th of December". I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out that their own costumer service agents opened the case, and if that was so why did he not say as much. I just fear I wont get my 2 grand back. Not sure how it can have gone in your favour if you did not escalate to a claim and get paypals decision? Follow the below instructions to handle PayPal dispute as a seller. Then follow the instructions below: Click "All Closed Cases" from the "View" drop-down menu. Problem Solved: PayPal brushed off a fraudulent, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Los Gatos: Hundreds still without power as Black Road repair project finishes early, Problem Solved: PayPal brushed off a fraudulent charge on my account, After a long delay, De La Souls music arrives on streaming services, Colorado house where JonBenet Ramsey was found dead listed for sale for almost $7 million, Survey: Lack of money the top reason more Americans are not traveling this year, Stanford University sues Santa Clara County to give tax relief to faculty homeowners, Why egg prices are high and California lost its lead. We encourage you to continue working with the seller to see if you can resolve the problem. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. By browsing this website, you consent to the use of cookies. Product Details The Master 76.2-cm (30-in.) I had not. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ive never sent anyone money in dollars. The seller had initially told me not to return the faulty goods, he would send a replacement. Weve noted the account changes you reported with this case., The follow-up emails are no more encouraging, and no less automated: Weve reviewed the transaction(s) and are denying your claim(s). We use intelligent software that helps us maintain the integrity . Clearance dates for refunds are estimates, hopefully may clear on monday? This means that PayPal will step in to review the case and decide whether a refund should be paid. Because there is no buyers protection option available if you transfer money as a friend. I immediately reported the transactions to PayPal. This is a interesting case, i have the exact same problem and the seller was also a refurbished phone company, the one i purchased from is called SMARTPHONE. Select "File a Claim." You must file your claim within 20 days of when the dispute was first opened. No, you don't have to have a bank account to open a PayPal account, but unless you do have one, you can't become "PayPal Verified". A review of your paper trail between you and PayPal raised a few red flags. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I decided to open a paypal case and explain the situation, uber eats decide not to reply for and entire month and I got my money back. Here's something that we just learned the hard way - from direct personal experience. The steps or stage for merchants are simple: Log into your PayPal account; with provided email address; Select the 'Resolution' tab, and choose 'Closed Cases' from menu options; and then click on the 'view' drop-down menu. Within 30 minutes, I received an email that PayPal had again denied my claim, and they added that Based on our review, we found this transaction is consistent with your PayPal payment history.. It conducted an in-depth review of many factors and transaction details. if Paypal fails to do so,then you go to your cc issuer and file chargeback,you have 180 days. Privacy Policy. Opened in 2003, The Post Newspaper wanted to provide an alternate information source for the local communities covering local news in a positive way and reporting facts to our readers. my son then looked at the item on ebay and rang me to say it looks like a fraudulent listing. From reviewing your account, we have found that the activity on your account does not stand out as unusual or suspicious and no evidence was found that a third party had accessed your account to complete the transaction.. If that fails then if you funded the payment via a card then contact the card issuer and see if they will chargeback for you. 1999-2023 PayPal, Inc. All rights reserved. Use the seller's email you find there to send a refund request to the merchant. Border security, tax relief and raises top list, NASA Spacewalk Sets Stage for Future Solar Power Systems, DOWN HOME WITH GALVESTON COUNTY DEMOCRATIC PARTY CHAIR, AMOCO Federal Credit Unions executive leadership team at its 85, Dickinson alum Chris Welch added more trophies, Dickinson High School livestock judging team. You need that kind of documentation to prove that these were not legitimate charges. It feels like a computer generated the email and that PayPal didnt bother to get a person involved in your case. Our staff is dedicated to provide over the top service, fresh ideas and exciting new ways to market business. I HAVE NEVER MADE SUCH A REPORT! To get a PRESTO card refund, your card must be added to a PRESTO Account. However if you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.Once marked as completed it will automatically go back to your card. I am a bot, and this action was performed automatically. Leave the Archive. Get Morning Report and other email newsletters. To which I got a very simple and confused "Yes I know. Enter your Username and Password and click on Log In ; Step 3. I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. PRESTO refunds are sent using Interac e-Transfer or direct deposit. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. It is not what they offer. i spoke on the phone to one of paypals colleagues he was useless and rude its been two months all companys have sent an email confirming they returned the money and yet i have nothing i am taking this further as this is stealing paypal are with holding it for no reason and wont answer my questions. It was on ebay Germany. I like the way you kept a careful paper trail. . How to Respond to a PayPal Dispute. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. This will show you the details of the transaction like below. within 10 days. Also once they close claimyou cannot open another about same transaction whatare we suppose to do. I dont recognize the recipients. The item was tracked as far as the city but then nothing else. "After reviewing your case, we found that the reported transactions were not unauthorized and hence couldn't be covered under PayPal Purchase Protection. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). Paid out of my bank account, not via card. Your account was compromised, which means someone got their hands on your password. A week later, PayPal refunded your $303 without offering an explanation. This is how you can do that: Log into your PayPal account. PayPals rejections were quick and almost automatic, listing no specific reason for the rejection. The follow-up emails are no more . For more information, please see our To contact Grubhub for a refund, you can email them at [email protected] or call them at 1-855-430-4287. . I have exctly the same problem , case closed after one day , the message i got was i did not reply within 30 days , what?, i purchased an item from ebay the previous day?, then the seller closed his account , ebay sent me a message that the sellers account had been compromised and that i should go through the resolution center to get my money back , so i did this and they closed the claim within 1 day say that i had not replied in the 3o day limit , unbelievable , so no money back and no item , paypal also closed the claim stating not enough evidence , its disgusting and fraudulent , it seems small claims court is my only option as i have tried to phone both ebay and paypal and one just blames the other , very clever! Visit the PayPal Business Resource Center. On the Summary page, click on the transaction you want to cancel. Obviously, you should never give your password to anyone. This decision was made because this transaction was not unauthorized. Since PayPal is open 24/7 but my bank is open at 8am PST, they told me to call back in the morning. First, go to PayPal's Resolution Center. The item was tracked as far as the city but then nothing else. Has anyone else been having a tough time getting a refund lately? For more information, please see our Does it matter if the case is already closed? Q: I recently received an email from PayPal that said Id sent a $303 payment. 1999-2023 PayPal, Inc. All rights reserved. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). So an item not received case that I had opened was closed in my favour on April 25. Getting in contact with paypal has been spotty, so far only been able to get what appears to be an automated message on Twitter. When this dispute was closed recently, you should have been sent an email advising exactly why the case was closed. I recorded phone conversations with paypal catching them lying to me many times, i would demand to speak to managers and was promised to get a call backnothing! And why wont PayPal help him remove them? I still haven't received any refund from PayPal, 5 days have passed . Docs Current Last updated: October 12th 2021, @ 6:58:00 pm. It is so frustrating not having any communication. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So Im totally confused, no clue what to do next or what's happened to my $500. Ive lost $900 and PayPal is not supporting me. Let the seller know why you're closing the dispute, then click Close dispute. i purchased a graphics card for my son on 12th April for 383. GrubHub's customer care team handles cancelled orders on a case-by-case basis, factoring in when the order was place and confirmed, the stated reason, and the customer's order history. Due to increasing credit card fees and changes to PayPal's terms and conditions, anyone requesting a refund prior to a group break taking place will be charged a cancellation fee of 5%.