At that time Ally bank had not yet receive a contract from the dealership, but they guaranteed that upon receiving they will cancel financing. Etta cost are not listed in ads or on their website. Okay, so here is my HONEST testimony and FEEDBACK of dealing with MERLEX Auto Group!!! IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. we did all that was asked of us, hence the reason Ramil (owner) gave us the key! It took me 3 weeks to have them taking care of the brakes that I ending up paying a % out of pocket. When I asked why the price increase they replied that there was maintenance performed on it to ensure it ran perfectly typical bait and switch. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. There was a problem with your loan.". We have some of the highest inventory turnover rates in the industry as we only sell the highest quality high line vehicles at the lowest prices; for this reason, we are fortunate to sell cars nearly every day. Merlex Auto Group Instagram September 02, 2018 merlex auto group instagram Bought a range rover. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. Corporate Advocacy Program: How to repair your business reputation. They did not have the car I requested online available. Server location. Has your experience with this business or person been good? They Will tell you the vehicle is there when you contact them and when you drive 2 hours to get there.. its not there or was just sold. View all hours. Write a Review. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Little did I know, for him, it was a phone call away! Consumers love to do business with someone that can admit mistakes and state how they made improvements. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Thursday, I dropped off the car at their mechanic after my mechanic took a look and assured the damage. This guy is one of the absolute worst i have seen and I used to train new hires for sales. Here at Merlex Auto Group, it is our mission to be the automotive home of drivers in the Arlington, VA area. As soon as I got to the dealer, I was greeted with kindness and hospitality by JJ and Rand. He ordered Walii to move his car, he was clearly upset that he was caught in a lie! Specializing in: Mercedes-Benz, Lexus, Cadillac, BMW, Range Rover, Jeep Wrangler, etc. This business is unclaimed. Copyright 1997-2023, Ripoff Report. Specialties: High End Used Car Sales. Find out what works well at Merlex Auto Group from the people who know best. Car dealership. we have that vehicle on the lot and come and talk to Jessie. I have bought over 20 cars in the last 18 years. Blessing in disguise As he spoke to me he was rudely carrying on other conversations and i wasnt sure when he was speaking to me or someone else. Public Records Policy. Bought the car was clean everything was ready. After speaking to the dealership the day before I was to go test drive the vehicle required when I got there I found out the vehicle had been sold the week before this is something that could have been told to me the day before instead of me wasting my time in the rain to find out this very poor customer service. Lincoln, Yeovil, Cardiff, Glasgow, AUTO MANIA DAVE PERSAUD Dave persaud sold me a car with a bad transfer case to the 4 by 4 and now i can not drive it, Dave said he would cover the cost of the part up to 50 percent and when i called him to help me he no longer wanted to help after the deal was signed and finished he said it was an as is sale after taking the 8 grand from me LAKELAND FLORIDA, RSI Vacations Misleading Sales Presentation Asheville North Carolina, Enterprise Content Solutions Keith Elzia Chuck Rath Email marketing and direct marketing Bloomington Minnesota, ANUVA Capital, Alliance Funding Group Alliance Funding Group Pawnee Leasing Posed as Equipment financing loan company but tried to make me buy the equipment after I paid it off La Palma CA, Completeautoparts.biz They stole my money Orlando Florida, Ulloa Management Group LLC Paul No show Saint Augustine Florida, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. I was very scared that they will frighten my daughter and neighbors. Court documents are not available for this case. i then called VA police who showed up 4-5 mins, just before the merlex workers and tow truck! He then asked us to drop off the car at his personal mechanic for him to diagnose. Audi MMI Navigation Plus w/MMI TouchDriver Assistance Pkg, By using this service, you accept the terms of our. Merlex Auto Group Sales Position. i brought the car back to Ray and told him i was taking it to Lexus for a Diagnostic. High Quality Pre-Owned Vehicles in Arlington, VA, Visit us at: 1105 N Glebe Rd Arlington, VA 22201. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Arlington. Merlex Stucco Inc. has agreed to make home repairs to settle a class action lawsuit that alleged the company's stucco was defective or contained impurities that led to it having the appearance of rust. Sales. they are not trustworthy! RUN. How those businesses take care of those complaints is what separates good businesses from the rest. They definitely give you the star treatment here! On March 27, 2018, I received a phone message from Ally bank "welcome to Ally financial. Overview Reviews (235) Inventory (150) price inspection communication buying experience scam professional truck unprofessional. Merlex Auto Group was started in 2014 bringing the highest quality luxury certified pre-owned cars and trucks to the DMV region. 1105 N Glebe Rd, Arlington, Virginia 22201. Life's too short, are keep it up and yours will. This was Thursday "WALTER", through text message, asked me to drop off so we can fix as soon as possible.. 1105 N Glebe Rd Arlington, VA 22201. !! i brought it in the next day and showed Ramil. 5. Wasted a trip out to Arlington. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Texted them to tell them and was told to take it to their shop which was fixed! Was told I signed sold as is and that I didnt purchase warranty. Sales: (703) 685-9312. He was able to find the exact vehicle in my video and made sure that everything was covered at the best price. https://www.ripoffreport.com/reports/merlex-auto-group/arlington-va-22201/merlex-auto-group-dealer-committed-a-fraudulent-deal-selling-me-a-car-arlington-va-1446138, Merlex Auto Group Mike - saleperson Gave me the advertised price of a vehicle then raised it $12,000 Arlington VA, MERLEX AUTO GROUP SOLD A CAR WITHOUT DISCLOSING ISSUES Arlington Virginia, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. He replied "just let me know what the issue is and my mechanic will take care of it." Easy, done. UniCourt uses cookies to improve your online experience, for more information please see our Privacy Policy. co workers were fun and easy to get along with. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. (I checked it by calling to Arlington police department). Playing doormat and just signing whatever they said without you even bothering to READ what you were agreeing to is what caused all this. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Advertisers above have met our 185 were here. Both the Pentagon Credit Union and Ally bank were notified that the car returned to dealership MerlexAutoGroup and that the transaction is fraudulent. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 4. I was told the truck "was in the shop" to get a sun roof motor replaced. 2 DAYS AGO! Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. plenty of opportunity to grow depending on what you would like to do. The saleman told us that they had the car for 140 days, had $2K in the car for detailing and oil changes, and would not honor the Truecar price I was sent, this after telling us how great the car was and that if we didn't buy it he would. This profile is powered by Birdeye. Who is ED Magedson - Founder, Ripoff Report. When I arrived 1hour and 20 minutes later of course NO auto and get this NO Jessie, first they told me Jessie was working with another buyer, then I was told there is no Jessie here. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Was sold a car with a bad engine! Boca Chica, Tierras Altas, Quebr Veraguas Boca Chica, Tierras Altas, Quebr Veraguas Chiriqui, Avimex Poisoning Livestock With Experimental Untested Poisonous Vaccines, Skeltons Lock and Key Skeltons Lock & Key Refused to refund for faulty key fob he sold me new. United States. Each time, I was told someone just put a deposit down on that, They consistently and systematically advertise cars that they sold months ago showing a low price on the add to draw you in, once you are there, th, They have the best inventory of lux cars. They have hidden fees. 40 minutes later I completed a fiancial form. There is no any information about the financing by Pentagon Credit Union. Another car stalled out and wouldn't restart within 50 feet of the lot. On March 19, 2018, Monday, I returned the car and the car's key to the MerlexAutoGroup, to their selling place at 1105 N. Glebe Rd, Arlington VA 22201. Merlex - the masters of bait and switch. Sales (571) 200-0879. CAME ALL THE WAY FROM WEST VIRGINIA FOR THE SUBARU WRX STI. that night, after bringing the car home, lights appeared on the dash! Very informative. It's been two days, I have not heard from him since. I said I was not pleased but sh-t happens. ONCE AGAIN, DO NOT BUY A CAR FROM HERE! It looked brand new being a used car and all of the customer service reps handled me very well. This case was filed in Arlington County Courts, Arlington County General District Court located in James City, Virginia. Arlington, VA 22201. Off course Nothing! Will definitely be back in the future. Caution!! I had told them that I was interested in one car and my daughter was interested in another. There is a second line of financing exists. We were going to drive 2 hours together to see them. Finally, one place to get all the court documents we need. REBUTTAL BOX He then told me to locate and contact the original dealer myself, to get the information, then he told me to get him the vin so he could look it up. Case Details Parties Dockets. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. N/A. Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years. Case Summary. Overview Reviews (235) Inventory (150) Merlex auto group is top tier! i knew something was fishy because it seemed there was a problem all of a sudden when it was time to fix the car issues! He asked me what I wanted in a car and I showed him a video of the car I really wanted to see if he could get close to that. Browse Lexus IS 250 vehicles in Centreville, VA for sale on Cars.com, with prices under $99,999. I visited Arlington Police Department. What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. They are hard to deal with and VERY unprofessional!! |. (703) 214-3598. Established in 2014. I ha ve never met Walii before this day! Error in sending request, please try again. I left with a Mercedes certified vehicle that has all of the bells & whistles. THAT NIGHT, lights appeared in the dashboard. For important participation details and mileage limitations, please ask your dealer. I would love to see how they are booking their vehicles to the bank. July 21,2020 check engine light came on. The contract legally bound you to the terms and conditions contained thereinyetyou didn't even bother to READ what you were agreeing to! I agreed. YOU HAVE BEEN WARNED! Made an internet inquiry, had 2 responses, one from Mike and one from Grace. The owner Ray should NOT BE TRUSTED. My owners would have either fired him or fired me for not firing him the way he acted on the phone. All Dealer Home Services must comply with state or local ordinances. Established in 2014. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. I decided to head out to Merlex this morning to take a look at a gorgeous black on black X6 that they had on their website. At home, I took the Purchase Documents set from the yellow envelope and define that: 1. The case status is Other. We inform our customers with the most accurate information we have at the time. Confirmed my appointment a bit before noon. It looks like they advertise low prices to get you to come there and then show you their more expensive cars. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. 30 minutes later the sales person asked for an additional minor piece of information. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. Estimated amount consumers saved since 1997: $15,590,010,907. 235 Reviews. BEAUTIFUL CAR WITH LOW MILES! 1105 N Glebe Rd Arlington, VA 22201. Hiding negative complaints is only a Band-Aid. BBB Business Profiles are subject to change at any time. Experience the car via video chat and ask the dealer any questions you may have. 5 hours later I received a random text from a different sales rep asking how my test drive went. The cherry on top is the wash and detail they provide as you are preparing your paper work. Choose a car and the dealer will bring it to you for a no-obligation test drive. Trash. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! ", He was the salesman. Should they have been honest? Advertisers above have met our Upon arriving at the dealership, the scene was a little chaotic and unorganized. The final on road price was 10K higher. They immediately treated me like family, and took their time to give me a tour of the vehicle and a thorough test drive to make sure it was running fine. #1 Luxury Auto Dealer in the Washington, DC Area! Check reviews anywhere about this place! Some of the employees are rude and not helpful. It may not be copied without the written permission of Ripoff Report. It is $18,965 On March 16, 2018, Friday, I sent e-mail to dealership MerlexAutoGroup in which I request to cancel the purchase deal. BUT MIRACULOUSLY, HIS NAME IS ON MY CONTRACT AS THE PERSON WHO SOLD ME THE CAR. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? There I was told that car needed a new engine! Merlex Auto Group is open Mon, Tue, Wed, Thu, Fri, Sat. Unlawful and unprofessional. 1105 N Glebe Road, Arlington, VA 22201. As a matter of policy, BBB does not endorse any product, service or business. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 23 Unique Auto Import jobs including salaries, ratings, and reviews, posted by Unique Auto Import employees. Luxury cars, latest trends, lifestyle posts, inventory -- #MerlexLife (I was looking for financing for my daughter, starting April 1, when she starts her new job). Use the CARFAX search as one important tool, along with a vehicle inspection and test drive, to make a better decision about your next used car. Why Ripoff Report will not release author information! A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Search consumer complaints, reviews and information about merlex-auto-group. Walter refused to pick up the phone and texted the mechanic that someone from the dealership was coming to take the car. ( I spent many years as a manager in the car business, so this is not assumption) If they dont have those options they are either leaving money on the table with incorrect book outs, making customers put down money unnecessarily, or they are giving inaccurate and fake book outs to the banks which if that were the case, they would be in a lot of trouble. BBB Business Profiles generally cover a three-year reporting period. 1105 N Glebe Rd They gave me a different one that needed new Brakes and tires. The cars advertised had already been sold and I drove 45 minutes there even though I spoke to a rep who confirmed the car was available. It's been a month I still can't get my tag. Arrived about 15 minutes late - traffic - but called again 12:45 to warn I'd hit some traffic. seeing that i was aware of their actions, I then preferred to take to my personal mechanic Wednesday, then drop at their mechanic to fix on Thursday this is TWO WEEKS AFTER PURCHASING THE CAR! Always go with your gut feeling! Lebanon Missouri, carla sheila carrillo coz Lorena Zully Bullon Coz ida Mirella coz Bonilla They are Make me m San Juan de Lurigancho Lima, GEICO AUTO INSURANCE GEICO Auto Insurance Refuses to Honor their Policy Obligations Promptly Macon GA, NAACP IMAGE AWARDS-Carol Alexander - Television + Streaming and Podcast Coordinator NAACP, NAACP IMAGE AWARDS, Carol Alexander - Television + Streaming and Podcast Coordinator OF NAACP IMAGE AWARDS THIS COMPANY DOES NOT SUPPORT BLACK CREATORS! Upon finding out, I went to their mechanic to retrieve the car i put money down for 2 weeks ago. Get a Kelley Blue Book instant cash offer. Well guide you through the process. I got the vehicle at a great rate and as well the condition of the vehicle was in perfect condition I would recommend this place! A police officer agreed to call to dealership MerlexAutoGroup and ask to provide me with Bill of Sale at least. Directions. Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! Price of the car is $14,966. There is no any information about this second line of financing. They lost 2 potential deals from qualified customers and any chance of repeat business or referrals. Great selection of cars they play extremely fair and honest and they get you the best loan possible out there Walter gave me the best experience with buying my first car.