on board, nor do we have kosher dishes, utensils, pots or pans on the ship. On selected cruises youll find HollandAmerica Lines Port Shopping Ambassador Program. 2016 and thereafter, the legal drinking age onboard will be 18 for voyages which depart from and return to Europe, China, Hong Kong, Singapore or Taiwan, and the legal drinking age onboard will be 20 for voyages which depart from and return to Japan. Laundry: For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. Room Dining is available 24 hours a day. While some credits are But if you purchase something in advance of your cruise, it will be paid for at the time of booking. So it was tough to spend it all! There is a space on the tag for you to print the following information; Name, Stateroom Number, and Sailing Date. In addition to watching the Safety Video, please read the Safety information located on the back of your stateroom/suite door. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Phone: 1-800-513-4515 (locally at 1-954-585-0575), Email: info@specialneedsatsea.com Website: specialneedsatsea.com, Phone: 1-877-478-7827 (locally at 1-780-986-6404)), Email: reservations@scootaround.com Website: http://www.scootaround.com. We actually forfeited money on one cruise because we were comped tips, internet and a drink package. The charges are subject to change without notice. In limited situations (either on board or ashore), we may find it necessary to ask an individual to make alternate travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services. Your baggage will arrive in your stateroom later that afternoon. For additional details on the prearranged rental program, please refer to the contact information below for Special Needs at Sea or ScootAround. Some flight options can also be managed directly with the airline by visiting their website and using your airline locator to access your flight details. Yellow Fever: Many Yellow Fever immunization requirements are based on traveling from one infected or endemic country to another. Unused TA credits were credited back to our credit card at the end of the cruise. I'm sure there is more but that's what I can think of off the top of my head. Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage. The crewmembers eligible to receive these funds work in various departments, many of whom rotate among different ships, throughout our fleet of ships. Here are just a few of our environmental efforts: Environmental Management System: All of our ships are ISO 14001 certified by LRQA, North America. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. Reconfirm any special transfer requirements for disembarkation with the on board. Additional highlights include: Internet stations, travel-related crossword puzzles and large jigsaw puzzle tables. I appreciate the info above, being relatively new to HAL. Use onboard credit to make purchases aboard the ship like merchandise, spa treatments, specialty dining & more! If all three are on the same account, it will be credited to that account. On Dressy Nightswe take it up a notch and recommend slacks, skirts, dresses, blouses, collared shirts and jackets. A review of HAL's website, even before you reach the point of completing the online checkin, reflects: Our cashless society is designed to make your life on board as simple as possible. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. If you have not already purchased your City Stays & Pre/Post Overland Packages, Holland America Line can assist you. If you do not want to use a credit or debit card, the ship will collect a cash deposit from you at time of boarding in the same pre-authorization amount. Book your next Holland America Line cruise while on board and receive Double Onboard Spending Credit up to US$500 per person, good for your next Holland America Line Cruise. And the run around I got when I asked about it, makes me regret picking Holland America. No. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. Luggage Direct: Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland AmericaLine ship. Please note that our staff and crew are not permitted to handle your oxygen and/ or oxygen equipment during the embarkation and disembarkation process, thus you must be able to handle your supplies if you bring your own. In fact I had like a $3.00 credit still on card from casino last evening of one cruise and they called me twice to come cash it out! A total of $420. In the evening youll find a wide variety of music and entertainment, award winning production shows, theme nights, movies and more! Some countries impose an arrival or departure tax, which cannot be included on an airline ticket. Capacity is limited for many activities, so book early using your Onboard Credit. For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships. HAL reserves the right to apply this price protection and offer at its discretion. Also, stop your newspaper delivery or have a friend or neighbor take them in for you. Guests who wait to checkin at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. Swimming: Swimming pools are available on board all of our ships, and there are plenty of deck chairs and beach towels available for your use on deck. Holland America Line's 150th Anniversary celebration disembarking the ship, and for making purchases on board. Holland America Line is Onboard credit is a popular booking bonus, offered during a cruise sale instead of (or in conjunction with) price drops, reduced deposits and other free perks. No smoking of any kind will be permitted on any stateroom verandah. Please contact Guest Services for more details. Holland America Line offers a wide range of award-winning shore excursions, providing priceless experiences at destinations around the world. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Please have the ships name, your partys name and stateroom number before you call. Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section. From attire and handbags to sparkling jewelry, we have a variety of products to choose from. We recommend that you use this for the most critical emergencies only: Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. Infants must be at least 6 months of age at the time of embarkation in orderto sail. Have your travel advisor call World Cruise Reservations at 1-800-522-3399 or1-206-626-7353 to add services to your itinerary. Find a better price on any tour we offer and we'll refund you 110 percent of the price difference in the form of an onboard credit. Guests can also enjoy fresh pastries and their favorite espresso drink provided by Torrefazione Italia. OBC is merely a reduction in the amount that you have spent during the cruise. Working directly with the carrier is important, as the airlines are usually able to arrange alternative flights. At Holland America Line, cruising is our passion. appreciate the info. :D. I understand that. I have a $200 obc . $150 from HAL $50 from TA. gpmacki, July 28, 2010 in Holland America Line. And I have been successful with just putting gambling money on room account and then cashing out at casino. They say can't use for casino, but neve I will have travellers checks to cover my account. Each item is authentic and many are branded with designer names you have come to trust. Thanks! If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. Our As You Wish dining lets you select the venue and style thatsuits you. LauraS Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. Please don't blame me if this turns out not to be true, I'm just relaying what I was told. The EDL drivers license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. Please verify your documentation requirements prior to sailing, but we highly recommend Green Card holders travel with their passport as an extra precaution. Passport (recommended travel document) (valid for travel by air, land and sea), Passport Card (valid for land and sea border crossings only), State Issued Enhanced Drivers License (EDL) (valid for land and sea border crossings only, not valid on Yukon Cruisetours due to air travel included in the Journey), Other documents approved by the Department of Homeland Security, U.S. and Canadian residents: 866 935 8472, Switzerland residents: 41 (0) 22 884 18 70. WebFind the best cruise and vacation deals on the Internet, make cruise and hotel and reservations online, and research vacation destinations online at Dream Vacations Have It All Early Booking Bonus | Holland America Line. I had enough OBC last cruise on the last night that I just bought a GoPro Hero 7 from the Photo Gallery rather than leave any on the table. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. My experience has been the same as Krazy Kruizers. A luxurious dining experience in a room graced with fine art and antiques. Learn more, Led by a team of world-class celebrity chefs, our cruise ship dining satisfies your cravings. CC Help Jenn Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. You will recognize our representatives by their Holland America signs. of getting by a scooter left in a hallway. We seek, to the extent feasible, to accommodate guests with disabilities. A customary fee will be charged for services and medications dispensed. Receive our most popular amenities - Shore Excursions, Signature Beverage Package, Specialty Dining, and our most popular Wi-Fi - included in one premium cruise package. I don't have a problem with a hold for prepaid tips. Depending on the handset and the carrier the user may be required to select Roam on the handset. No exceptions will be made. Situations may occur in which guests with limited mobility may not be able to go ashore at the timethey desire or are unable to go ashore at all in certain ports. Florida_gal_50. Additional cigars and cigarettes may be brought into the country, but they will be subject to duty and taxes. Should you need anythinga refreshing beverage or a lap blanket an attentive deck steward will be nearby to assist you. If your OBC is from another source, other than Holland, you can get the amount refunded to you. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. Elite Beverage Package has a daily limit of 15 beverages, which includes all beverages priced at US$15 or less and beverage service charges. Appointments are strongly suggested, particularly for Dressy Nights. You will need to provide health certificate documentation for the animal in your ports of call. CC Help Jenn We welcome you to learn more about our commitment to protecting the environment by reviewing our sustainability report at www.hollandamerica.com. Rest assured that your passport will be fully secured by our staff. Please see the following important information about your luggage tags. We are privileged to transport guests to every corner of the world. and the newest one (before yours) with 40 replies: http://boards.cruisecritic.com/showthread.php?t=1145953. All of the Crew Appreciation and Service Charge payments made by all guests on all ships in our fleet are pooled, net of credit card transaction fees. On embarkation day, you will need to register your credit or debit card (Holland America Line Rewards Visa, Visa, Mastercard, American Express, Discover) in order to use your onboard account for shipboard purchases. Please note that minimum age for guests using the fitness center is 16. at savings of 20-60% below U.S. prices. Travel Well: International travelers can take a number of simple steps to avoid potential health problems before and during travel while preserving their health and wellness during travel. In Australia, call us toll free at 1-800-260-639. Most doorways in non-accessible staterooms will not allow for adequate storage of moderate or larger size scooters. And it cant be redeemed for cash. I am going to use my $50 OBC to pay for the tips that is $13 a day per cabin. AT&T Mobile Packages: Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board. For frequently asked questions about cell phone service on board, please go to www.wmsatsea.com. Uh, I don't know if I'm supposed to disclose this, but a HAL rep told me today that if you book a ships tour in advance using a credit card that when you get on board, before the tour occurs, you can have the excursions desk reverse the credit card charge and put the charge on your onboard account. Mostlocations will accept major credit cards, and some will accept U.S. dollars. Alaska Bonus Offers: Eligible Alaska cruises to and/or from Vancouver, Glacier Bay cruises and cruisetours (excludes cruisetour Y3-Y6) booked October 14, 2022, through November 15, 2022, receive one (1) Shore Excursion credit redeemable for a White Pass Summit Scenic Railroad shore excursion per person per booking. Bidis essentially flavored cigarettes are not generally permitted entry. So you really can't count on any info you get! We always use our Holland OBC first, then if we have any left, it gets refunded to our Credit Card on file. Changes to your already confirmed flights (change fees and differences in fare may apply). Thanks everyone. Manage your cruise with our free app! WebOnboard Credit is spending money for you to use to purchase products or services while onboard. This requirement does not apply to U.S. or Canadian citizens. Learn more, With a large selection of wine, beer, cocktails, soda, specialty coffee and more, we offer a variety of options to quench your thirst and delight your senses. The Hotel Service Charge is either $13.50 or $15.00 (for a suite) per person, per day. Not everything you buy is going to be on board. Please note the following general information about Luggage Direct: Restrictions for each homeport city include participating airlines, earliest and latest flight times, and citizenship requirements. Customs officials will not be available at the ship during check-in to register valuables. Explore cruises to Australia, New Zealand, Asia, Panama Canal, Hawaii, Mexico, Pacific Coast and South America. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. If you are pregnant, please provide a medical note from your physician stating the expected due date and confirming your medical fitness to travel. Limitations apply. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while at dock or while tendering due to steep gangways and steps,particularly during low or high tide. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. Not to get into speculating about other people's finances here, but if they could afford to charge and pay for the cruise they may have more than enough credit available on one or more cards. Oh, well, the bottom line is the money is not available to spend. Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. For this reason, Holland America Line has size and weight guidelines for scooters. Let the vacation begin the moment you arrive in a new country. That is ridiculous. Email and Internet: Guests can send and receive electronic mail (email) in real time via satellite link 24 hours a day (satellite conditions permitting). If you choose, you may settle your account on board with cash, and some folks also choose to use a debit card. A password will be selected by the parent/guardian of the child. For this reason, Holland America Line has size and weight guidelines for scooters. Offer excludes Specialty Dining Events in Pinnacle Grill such as Sel de Mer, A Taste of De Librije and Cellar Master Dinner. Children must meet minimum age requirements for each age group, at the time of sailing to participate in programming. These "checks" clear your account on a daily basis and are deducted from the initial balance in the order they are charged. Shorts, pool and beachwear, distressed jeans and tank tops are not permitted in table service restaurants. in the bar, lounge or pool areas. Check your daily When & Where program or the Navigator app for location and times of the Port Shopping Ambassadors Talk. Please remember that many other countries have a similar policy when going ashore and you willbe subject to their currency allowances at the current exchange rate. If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights. This should be done well in advance of travel at a Customs office near your home. Scooters and other mobility equipment stored in hallways or elevator lobbies are a safety hazard and will be removed immediately. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. If you become ill or injured during the voyage and your diagnostic and/or care requirements exceed the capabilities of the Medical Center, you will be transferred to medical facilities ashore. I take the cash as well. Luggage Tag Information: Holland America Line is pleased to introduce new Holland America Lines Express Docs cruisedocuments, along with new luggage tags. Hi! Bear in mind that the screening process for any point of embarkation is similar to that at an airport. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. If you should have questions or need assistance, Holland America Line representatives at the pier will be happy to assist you. No more waiting for printed cruise documents. Weve arranged all the details from luggage handling to transportation, City Stays to expert tour guides so you are free to immerse yourself in places and experiences that justly rank among travels greatest highlights. I'm not sure why this "issue" crops up every other week, and people go berserk. Our ships are as environmentally sound as they are beautiful. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. For streaming sites and apps, such as YouTube, Skype and Vimeo, choose the Premium plan. Oxygen and/or oxygen equipment deliveries will NOT be accepted from any other company. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. In Seattle. Please bring the prepaid Gift card (with the Visa/Mastercard/American Express and Discover logo) to Guest Services for processing and do not register it online. from local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. Must Book By Mon, Feb I got all three answers, the last of which (from Seattle) was all "use it or lose it". If you require additional information on the ships facilities or ability to accommodate your needs, please feel free to contact theGuest Accessibility Department. The 3rd person gratuities will be deducted each day for that day. From the U.S. dial 1-877-466-2247, from the UK dial +44-2033-754769 or +1-617-482-1100 if calling from any other location. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. Ships Registry: The Netherlands. Dive In featuring hamburgers and hot dogs. Do Not Sell or Share My Personal Information. Package excludes purchases made in The Shops, from the mini-bar, or through 24-hour room service and beverages on Half Moon Cay. dvise you of arrangements to minimize disruptions in your vacation plans. Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. Please note that each program features age specific activities and events and children are required to participate in the program designed for their age. Important Customs information and shopping maps will be provided at the talk. Please keep this available for check-in. Any excess deposit will be refunded to you at the end of the cruise. I'm not sure why this "issue" crops up every other week, and people go berserk. For more information see our transfers FAQ. Luggage Forward: Luggage Forward is a worldwide door-to- door service allowing you to have your bags picked up at your home and delivered to your stateroom. Please note the EDL is not the same as an Enhanced (or Endorsed) Commercial Drivers License. Please note that fees and visa requirements are subject to change without notice. OBC is merely a reduction in the amount that you have spent during the cruise. So everything you charge to your room (beverages, on-board shopping, For 21+ day voyages (excluding Grand Voyages), guests will receive three nights: one night at Pinnacle Grill, one night at Tamarind and one night at Canaletto. OP-we had a lot of OBC on one of our recent HAL cruises and didnt think wed spend it all. Please keep in mind that the drug laws in many countries can be very restrictive and the penalties severe. Choose from a festive multi-course affair, a quick casualdinner for two or an intimate meal in the privacy of your stateroom. ), after handling money and pens, and after using the restroom. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ships scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to a, Express Docs including your Boarding Pass, Port Day:8:00am - 10:00am | 4:30pm - 6:30pm, Sea Day:9:00am - 12:00nn | 3:00pm - 6:00pm, Embarkation/Disembarkation Day:8:00am - 9:00am | 5:00pm - 6:00pm, Casino-smoking is allowed in designated areas for active players only and only when outside of 12NM from the Netherlands. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. progressive jackpots to a parade of poker games is there for your enjoyment. Save my name, email, and website in this browser for the next time I comment. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com. If you pre-paid the Crew Appreciation and/or Service Charge as part of an all-inclusive, bundled, or other applicable package, the payments are nonrefundable from the time of purchase and no additional amount will be added to your onboard account for the Crew Appreciation or for those Service Charges covered by such package. LauraS Schengen Visa Holders: New requirements pertaining to proof of medical insurance coverage have been adopted for all Schengen visa holders. You can also complete your health assessment and book shore excursions prior to your cruise. I just finished filling out our documentation for our cruise on the Zuiderdam on Sept 4, and was shocked to find out that HA puts a $420 per person hold on your credit card, and it doesn't matter whether that person has approval to purchase on their card. So, of course unless some special additional, non-standard verification is requested, any OBC can be used to offset the HSC. So I inquired as to how much of it was "use it or lose it" and how much would be refundable. Good explanation! All guests are required to disembark the ship at this time. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. Hours are from 6:00am until 9:00pm. I dont think weve paid attention before (obviously not!) Special Diets and Meals: Kosher, Passover Seder dinner, salt-free, fat-free, baby food, diabetic and other special dietary needs can be accommodated only with advance notification. It also gives me spending money on the way home! Having said that, remember that rules do change by ship and also some ships are stricter than others. IE: $1000 onboard (tips/pictures/drinks/bingo etc), $1000 ashore (trinkets/goodies/gifts and yes Jewelery), If I have a $3000 limit, and they put a hold on for $2500, my shore expenses have to drop. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. It is not that unusual to be given incorrect information by HAL customer service reps. Select Alaska Roundtrip Seattle cruises and cruisetours booked October 14, 2022, through November 15, 2022, will receive an additional US$100 Onboard Credit per person (US$200 per stateroom). Shirts/cover-ups and footwear are always required indoors. If you would like to send a bon voyage gift to one of your fellow guests or set up your own private bon voyage toast, we invite you to do so. Representatives are available 24 hours a day, 7 days a week and 365 days a year. Other terms and conditions may apply. Transfers are available to Flight Ease guests and to guests who have independent flight plans. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. Also, you will need your ship card when you disembark. U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. Theres little chance of getting bored or struggling for things to do on a Holland America Line (HAL) ship. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. Residents of all other countries should contact the nearest representative embassy or consulate for proper information. NOTE: If you are not the parent or Legal Guardian of any minor child traveling with you, you must present an original letter signed by at least one of the childs parents. Do Not Sell or Share My Personal Information. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port.