6.8 All Sales are Final. 2. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . 0. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. I went back to Viagogo to ask for a refund. 6.2 Waiver of Consequential Damages; Liability Limit. Clear. Make them aware of your experience and the complaint youve made. Here is what happened. So its not int he sellers interest to sell fakes or not actually have the ticket. Save as much as you can and opt for investment trusts over trackers. How to spot a fake, fraudulent or scam website. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. We may also first deduct any amount you owe us from any amount we owe you. But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. 2.8 Pay & benefits. By using our Site, You agree to accept this Agreement. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. 7.2 Copyright. Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. After you raised a dispute did paypal stop or refund deduction from card? Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. We take no responsibility for such issues. Have we let energy giants make too much profit? You also agree not to separately contact the Buyer at any time for any reason. 3. The site operates a system wehre the tickets don't go on sale until they receieve them. Reiwa 5th Spring Tour Grand Sumo Tickets. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Event dates, times, venues and subject matter, which are listed on the ticket, may change. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. . How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related You may also file for a claim if your tickets are invalid or not accepted at the venue. But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. What do the ticket split type options mean? When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. Where we are provided with proof from a relevant authority of an abuse of these rules we will investigate and, if confirmed, action will be taken.. You can update your payment method as long as you haven't yet been paid. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. By browsing this website, you consent to the use of cookies. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. | Read 12,461-12,480 Reviews out of 30,829 Viagogo Won't pay me for my sold tickets. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Ireland 39 reviews. Apparently not. The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. 2.12 Seller Payment. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. Super Bowl Ticket. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. 2.1 Requirements. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. The Scottish indie band Arab Strap said: Weve always been appalled by touting. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. 2.18 Merchant Description. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Almost all retailers now have an option to 'save this card for faster check-out next time'. 2.8 Work-life balance. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? 2.11 Ticket Fulfillment. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. 5.3 Disclosure of Information. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. 6.7 Third Party Information. This does not prevent us from varying these terms without reference to them. Ratings by category. The concert was due to happen in 2020, but was rescheduled several times due to Covid. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. They then charge a booking fee on top of the tickets. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. 2.3 Username and Password. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. Government pushed to ease rule stopping 'pension recycling' for tax gain - as critics say it harms older people who return to work, Become a neighbour of Clarkson's Farm: Three Cotswold houses for sale in Chadlington - the village by Diddly Squat, Will spray foam insulation make your property hard to sell or mortgage? Click the more button to email us. I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! It can happen on any website where payments are taken. Selling a type of mobile ticket and transferring it to the buyer. Report. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). Pay by PayPal, a free service to pay online without sharing your financial information. Yes No Contact Customer Support Regional Settings Piggyback tickets may not be sold in the same listing. 4.2 Stolen Property. How do I change the email address on my account? If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. You may find other users information to be offensive, harmful, inaccurate, or deceptive. How do I change my payment method for getting paid?