Were really sorry to hear that youve received an item thats not in perfect condition. I have received a faulty or an incorrect item, would there be a charge to return? Login to Boohoo's returns portal. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. You may be liable for import and pay a custom duty charge for orders over the customs threshold. One of our customer service agents will be more than happy to look into this for you. Great, happy shopping! Returns are FREE for premier customers. Hiphopde Portal, Latest Foreign Fakaza Zip & Mp3 2019 Mp3 Download Of Rap, Quavo, one-third of the rap group Migos, is joining BoohooMan for a second which is slated to return out on the prime of the yr, Offset has provided a small You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Returns are an extreme hassle to deal with. Returns are FREE for premier customers. One of our customer service agents will be more than happy to look into this for you. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. A returns charge of 2.50 per parcel will be deducted from your refund amount. Underwear and swimwear can only be returned if the hygiene seal has not been removed. Click here to generate and print off your returns label and to find your nearest store. 1. *Extra 10% discount sent via email to new subscribers only. You can return your item to us for a refund, and then place a new order to get the item of your choice. Please return unsuitable items in its original packaging. Returns cost $4 and you can track them as they make their way back to our US hub in New York. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons. You must obtain proof of postage just in case your order is lost on its way back to boohooMAN. You will need your order number and email/last 4 digits of your phone number. With loads of styles landing each week and regular trend updates you can be sure to get the latest. 3. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Your browser's Javascript functionality is turned off. All rights reserved. You'll get an email once we receive your returned item. Swim Shorts, There is no returns label in my parcel, how do I return? This does not affect your statutory rights. I . By subscribing, you agree to receive marketing communications from boohoo by email. 1. Items must be returned within 28 days of receipt. Keep your certificate of postage safe as you will need this as your proof of return. You may have received your refund as a voucher if your items were returned to us after the returns policy timeframe. We dont offer exchanges right now. Returns policy. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. We're sorry to hear that you've received an incorrect or faulty item. Burnley We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can unsubscribe at any point. Collect your order from nearly 1,200 InPost lockers nationwide for 3.99. boohooMAN is a global online fashion retailer offering thousands of menswear styles so you can stay ahead of the trends. Graphic Tees. You'll get an email once we receive your returned item. Shorts, You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). If you wish to return a faulty item purchased from a pop-up store or event then please contact Customer Support. *Extra 10% discount sent via email to new subscribers only. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please note that where a product is purchased at a boohooMAN pop-up store or event, boohooMAN will only accept returns and refund payment where the product is faulty. Login to our returns portal. With loads of styles landing each week and regular trend updates you can be sure to get the latest. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. We don't refund delivery charge for those countries listed outside of the EEA. Copyright 2022 boohoo.com. Hear about exclusive offers, get early access to collabs & quicker checkout. Log onto your Portal here . How long does it take to process my return? Items must be unworn and unwashed with the original labels attached. Please dont use any faulty items after finding the fault, or we may not be able to provide a refund. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. If you have any questions about extending your invoice, please contact Klarna. Simply return your item(s) and reorder for a replacement. 4. We don't refund delivery charge for those countries listed outside of the EEA. Returns FAQs returning. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Widow Hill Road This does not affect your statutory rights. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. You will need your order number and email/last 4 digits of your phone number. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. Whether you're on website or app, just flip the switch! Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item (s), including any loss or damage, until we receive. One of our customer service agents will be more than happy to look into this for you. FAST, TRACKABLE & COST EFFECTIVE using the returns portal You've got 28 days to send something back to us from the day you receive it. Please note that if you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal below), you will remain responsible for the items, including for any loss or damage, until we receive them. By subscribing, you agree to receive marketing communications from boohoo by email. You can unsubscribe at any point. You can do this by filling out the form on our Customer Service Hub Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Locations include supermarkets, petrol forecourts and train stations. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. Repack your items. What should I do if I receive an incorrect or faulty item? Unfortunately we don't offer an exchange facility. What should I do if I receive an incorrect or faulty item? weareMAN. 1. I can't see the refund on my bank statement. We have printer-less options too if you dont have a printer! All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. All InPost Lockers are in well lit, safe and secure areas with ample parking. This two week period starts from the day after you receive your order (or from the day after you receive the last If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Jeans, If you have received a faulty or an incorrect item, please contact customer services clickhere. Om van de volgende voordelen te genieten: California Transparency in Supply Chains Act. Refunds will not be given if they do not comply with our returns policy. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. Pay for the postage and print off your label. You don't need to remember to keep your proof of postage - it's all digital! By enabling them, you are agreeing to our. Simply return your item(s) and reorder for a replacement. parcel to be delivered back to our warehouse and processed. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). Just pop your items in something non see-through, sealable & waterproof. Once our checks are complete well A typical refund will take up to 14 days + your banks handling time. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. Make sure you keep proof of postage! You dont need to remember to keep your proof of postage its all digital! Thats why before checking out, its important you acknowledge that you understand this. 1. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Klarna for the items that you have returned. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). This does not affect your statutory rights. By subscribing, you agree to receive marketing communications from boohoo by email. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. With Klarna, Clearpay, Laybuy & Zip! With loads of styles landing each week and regular trend updates you can be sure to get the latest. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. Select your preferred return option (Print returns label at home or in store options). We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). All rights reserved. Om van de volgende voordelen te genieten. On average a Zippay refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. If you've returned items from an order paid for with Afterpay, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done via the Afterpay app. You don't need to remember to keep your proof of postage - it's all digital! With loads of styles landing each week and regular trend updates you can be sure to get the latest. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. You will need your order number and email/last 4 digits of your phone number. Re-pack the item in its original packaging with labels and tags still attached. You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. If you are a customer in Australia, you get 28 calendar days to cancel your order if you change your mind. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. We've gone paperless! them or get a refund. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). Om van de volgende voordelen te genieten. Please return unsuitable items in its original packaging. You can unsubscribe at any point. boohooMAN US returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal, For International returnsyou willneed to pay for your return, you can find out the postageprice in the portal oryou willbe asked to download a returns label and pay for postage atyour local post office. Returns via the portal are fully tracked. No packaging, no problem! Hoodies, If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. On receiving your return the next step is for us to check the item(s). If you have a delivery related question or maybe you need to track your order. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. here, and a member of our team will look into it. Ive paid with Klarna How do returns & refunds work? If you are a customer in the European Economic Area (EEA), you have a legal right to change your mind within 14 days and receive a refund for most products that you buy from us online. 2. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. If you have a shipping related question or maybe you need to track your order. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! No packaging, no problem! here its as easy as You can cancel your contract here. Returns via the portal are fully tracked. Items must be unworn, unwashed and unused with the original labels still attached. Copyright 2022 boohoo.com. this Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. If you use the returns portal, the process for returns is as follows: Repack your items. Select your preferred return option (Print returns label at home or in store options). 5. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. Heasandford Industrial Estate For more info or to contact Zippay click here. Login to our returns portal. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. Your refund will be processed once we've received your unwanted items. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Items must be returned within 28 days of receipt. 1. Youll find these alternative methods below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. You can return your item to us for a refund, and then place a new order to Items must be unworn, unwashed and unused with the original labels still attached. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Login to our returns portal. You've got 28 days to send something back to us from the day you receive it. You will need your order number and email/last 4 digits of your phone number. There are a couple of other ways to cancel your contract with us. 3 Select your preferred return option Print returns label at home. Order Number FULL order ID including the letters at the beginning. Youll need to write to us with notice of your cancellation just fill out I have an outstanding balance of 1.99 on my Buy Now, Pay Later invoice (Klarna, Clearpay, Laybuy, Zip), how would I pay for this? Please note, we cannot offer refunds on cosmetics and pierced jewellery. Simply choose the locker thats most convenient for you - whether thats close to home, work, gym or another place you frequently visit. Just pop your items in something non see-through, sealable & waterproof. AUSTRALIAN RETURNS LABEL Unfortunately we cannot accept returns after this time. All InPost lockers are accessible 24/7 meaning no more queues or waiting in, enabling you to collect your order at your earliest convenience in as little as 7 seconds! For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. 4. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). We've gone paperless! Your return arrives back at boohooMAN! | Read 2,121-2,140 Reviews out of 5,495 If your items dont make it back to us, youll need to open a dispute with the carrier. Returns via the portal are fully tracked. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. You will need your order number and email/last 4 digits of your phone number and let them know which item you're returning and why Choose to return at your local Post Office Then print a returns label or get a QR code for your phone 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Log onto our portal here. If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. Click here to start a return. On receiving your return the next step is for us to check the item(s). Print off your returns label and attached it to your parcel. Any orders placed from 16th Dec 22 onwards are eligible for 28 days only. You have 30 days to cancel your order because you have changed your mind. You dont need to remember to keep your proof of postage its all digital! Vests. Follow the steps below: 1. We don't refund delivery charge for those countries listed outside of the EEA. Buy Now, Pay Later! Log onto our portal here. Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet. The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. Jeans, You will need your order number and email/last 4 digits of your phone number. BOOHOO PREMIER. Boohooman.com Returns Post if off! To experience the full world of Boohoo, please enable these or check whether another program is Copyright 2022 boohoo.com. Returns via the portal are fully tracked. Returns via the portal are fully tracked. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. You will need your order number and email/last 4 digits of your phone number. 90z Revival, Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Click here to start a return. You can unsubscribe at any point. 1. On receiving your return the next step is for us to check the item(s). 3. 2. We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. Pay for the postage and print off your label. Hoodies, We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. By enabling them, you are agreeing to our. Make sure you keep your proof of postage! For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. See our, {{#days}}{{days}}d {{/days}}{{hours}}h {{minutes}}m {{seconds}}s, On dirait bien que vous nous rendez visite sur. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. You can return using the steps above. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. Cool with that? Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our Items must be unworn, unwashed and unused with the original labels still attached. } Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). Click here to view our full Returns Policy. Please turn it on so that you experience this sites full capabilities. Ive paid with Afterpay How do returns & refunds work? We've gone paperless! All InPost lockers are accessible 24/7! It takes up to 24 hours from your return being processed by us for your invoice to be updated. You'll get an email once we receive your returned item. (These need to be unworn/unwashed/unused and with original tags) We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Your return arrives back at boohoo! You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. letter-spacing: 10px; Hear about exclusive offers, get early access to collabs & quicker checkout. Were really sorry to hear that youve received an item thats not in perfect condition. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Shorts, If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. Underwear and swimwear can only be returned if the hygiene seal has not been removed. weareMAN. Your refund will be processed once we've received your unwanted items. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. *Extra 10% discount sent via email to new subscribers only. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. 2. Please turn it on so that you experience this sites full capabilities. 90z Revival, Location. 3. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. 4. Returns via the portal are fully tracked. This can take up to 7 days to show in your account and is dependent on your bank's processing time. 3 Select your preferred return option Print returns label at home or in store options. 5. UNLIMITED NEXT DAY DELIVERY + FREE RETURNS FOR A YEAR! 90z Revival, For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. With hundreds of styles landing each week and regular trend updates you can be sure to get the latest. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Returns via the portal are fully tracked. If your items dont make it back to us, youll need to open a dispute with the carrier. By enabling them, you are agreeing to our. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. Unfortunately we don't offer an exchange facility. Refunds will not be given if they do not comply with our returns policy. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. Items must be unworn and unwashed with the original labels attached. Once you have processed your return in the portal you're ready to post it off! No packaging, no problem! For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. Product name and codes of the items you returned. You may be liable for import and pay a custom duty charge for orders over the customs threshold. GET UNLIMITED NEXT DAY DELIVERY WITH PREMIER!*.